Quality Policy

Links Group partners, protects and enables foreign companies to operate in the UAE and State of Qatar markets while safeguarding their status as business owners.

Links Group strives to provide services that meet customer expectations whilst adhering to regulatory requirements. The effective application of the ISO 9001:2015, the internationally recognised standard for Quality Management System to drive improvements and assure conformity with customer requirements, highlights Links Group’s commitment to enhancing client satisfaction.

Links Group is committed to implementing, maintaining and continually improving the effectiveness of its Quality Management System in conformance with the

“ISO 9001-2015 Quality Management System – Requirements”

In support of these commitments, Links Group will provide the required resources needed for the establishment, implementation, maintenance and continual improvement of the Quality Management System:

  • A work environment necessary for the operation of its processes
  • The infrastructure, equipment, communication and information technology to achieve conformity of products and services
  • Adequate information, instruction, training and supervision, enabling work to be carried out in-line with Links Group procedures and to conform to customers’ requirements

 

Links Group is committed:

  • To use the disciplines of ISO 9001 to develop and maintain the processes needed to produce a level of service that is of a consistent standard of quality and at competitive cost
  • To foster good relationships with clients/stakeholders through effective communications and actively promoting feedback
  • To continually improve the effectiveness of the Quality Management System
  • To document and measure quality objectives and targets through internal audit and management review
  • To deliver services in accordance with the specifications and requirements of our clients
  • That every employee constantly aims to improve the overall quality of company products and services

 

Links Group management shall ensure the regular monitoring, auditing and reviewing of the Quality Management System. Therefore ensuring the company operates with a logical approach to demonstrate its ability to provide products that meet customer and applicable regulatory requirements and thereby enhance customer satisfaction.

Employees are expected to adhere to Links Group policy requirements, implement all quality processes & instructions, and share the responsibility to constantly improve customer satisfaction.

Approved by Links Group Executive Board of Directors – October 2016

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